Recruiting, Retaining and Promoting Culturally Different Employees
By Don Rutherford and Lionel Laroche. ISBN 075068240X

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Back Cover

  • “This book is a great success on several fronts. It identifies and frames the key issues extremely well, the examples are fascinating and always to the point, and the advice is well thought out and very practical. Recruiting, Retaining and Promoting Culturally Different Employees leaves the reader wanting more, not because the authors have left anything important out, but because their insights are so valuable.”
    Craig Storti, Intercultural Consultant and Trainer, and Author of The Art of Crossing Cultures
  • “This work is an invaluable resource for global recruitment. Leading organizations agree that a diverse workforce generates the resilience necessary for a sustainable future. Yet traditional hiring practices obstruct the goal of achieving an ideal employee base. Finally, we have an illuminating, practical guidebook which explains cultural differences in the workplace and expands our worldview.”
    Noel Kreicker, President, IOR Global Services

Every year the United States and Canada welcome significant numbers of immigrant professionals who have high levels of formal education, often including advanced degrees, as well as extensive workplace experience. Despite these qualifications, a significant portion of these immigrants are unemployed. Recruiting, Retaining and Promoting Culturally Different Employees aims to help US and Canadian organizations make full use of the human capital that these immigrants represent.

Highly practical, Recruiting, Retaining and Promoting Culturally Different Employees is divided into two parts, the first focusing on the recruitment process, the second examining the retention and promotion of culturally different employees.

Recruiting, Retaining and Promoting Culturally Different Employees helps organizations:

  • Modify their recruitment and selection process to avoid rejecting culturally different candidates for reasons that are not related to their ability to do the job
  • Develop and promote culturally diverse employees to ensure that they retain and capitalize on the new ideas that these employees bring

Lionel Laroche is Principal and Founder, Multicultural Business Solutions, Inc., Toronto, Ontario, Canada.
Don Rutherford is Co-Founder, Culture Connect, Calgary, Alberta, Canada.

Table of Contents

Chapter 1: Introduction: Culture and Recruitment
Culture defined
National culture
Culture is about making choices
Generalizations and stereotypes

Chapter 2: Screening Resumes
North American recruitment and selection process
Comparing North American recruitment and selection processes with other regions
Resume differences across cultures
Why culturally different candidates’ resumes do not reach their target audience
Action steps for the organization

Chapter 3: Interviewing Candidates
Telephone interviews
Face-to-face interviews
Action steps for the organization

Chapter 4: Helping Immigrants Find Jobs
Who are you and how can you possibly help me?
The résumé is not the first step in the process
The job search
Keeping in touch

Chapter 5: Helping International New Hires Adapt to the Organization
Culture shock and adjustment
New employee orientation, coaching and support

Chapter 6: Cross-Cultural Communication
Non-verbal communication differences
Verbal communication differences
Written communication
The medium is the message
More communication ideas

Chapter 7: Retention – Part 1: Manager – Employee Relationships
Hierarchy in manager – employee relationships
Cross-cultural feedback

Chapter 8: Retention – Part 2: Teamwork
Risk tolerance
Other team building issues

Chapter 9: Promotion
Rewards and recognition
Reaching their professional objectives

Chapter 10: Conclusions
Individual employee and manager benefits
Company benefits
Final words of advice